Client:
This client from the insurance sector operates in contract cancellations and activations. Evalyze Recognize was implemented to automate end-to-end flows and manage complex operations involving multiple unstructured documents.
Results:
The process became highly automated, from document reception to decision-making. Full integration supported seamless cancellation flows. Exception triage was automated, and manual work was drastically reduced through rule-based processing across each stage.
Context and Solution:
The insurer implemented Evalyze Recognize to automate policy cancellations and activations. Key challenges included handling unstructured documents, validating cross-referenced data, and enforcing business rules. The solution addressed these by segmenting and recognizing each document, applying automatic validations, and making informed, rule-based decisions. Full integration with internal systems ensured continuity across commercial flows. The model was designed to manage complex, document-heavy operations in a structured, efficient way. As a result, the insurer drastically reduced manual processing efforts, shortened response times, and improved cost efficiency, while gaining greater control over cancellation workflows.
